Relationship Banker - Hyannis

Summary

In this customer‑facing role, the Relationship Banker I will provide exceptional customer care to the Bank’s customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full‑service Cape Cod 5 Retail Banking Center location.

Salary Grade: 12R

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs
• Must comply with all required laws, regulations, policies, and procedures
• Timely completion of all assigned learning activities
• Actively participate in Banking Center meetings and one‑on‑one coaching sessions
• Participation/volunteerism in community groups and events
• Additional duties as assigned

• Bachelor’s degree preferred
• Eligible for Nationwide Mortgage Licensing System (NMLS) registration
• Eligible for Notary Public commission

• Minimum six months’ cash handling experience preferred
• Minimum six months’ customer service experience
• Prior customer relationship building experience
• Cyber security awareness
• Strong verbal and written communication skills
• Critical thinking, decision making and problem‑solving skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Sales Aptitude
• Eager and Agile Learner