Customer Service Rep
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-06-08
Listing for:
Ultimate Staffing Services
Full Time
position Listed on 2026-06-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Customer Service Representative
Salary: USD 24 - USD 26 per hour
Hours:
8:00am-4:30pm Monday
- Friday
Provide customer support by processing orders and responding to phone inquiries.
Key Responsibilities- Process customer purchase orders
- Answer customer and dealer questions (product details, pricing, availability, repairs, and technical support)
- Help customers choose the right products
- Work with internal teams (Sales, Production, Accounting, Engineering, Shipping) to meet customer needs
- Coordinate demo equipment and shipping paperwork
- Track shipments and provide tracking information
- Assist walk-in customers
- Perform other related duties as needed
Minimal impact on broader business decisions
Required Skills- Customer service experience preferred
- Basic proficiency with Microsoft Office (Excel, Word, PowerPoint)
- 1–3 years of customer service or office experience
- On-the-job training provided
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