Guest Services Agent

Job Overview

We are hiring immediately for full‑time and part‑time GUEST SERVICES AGENT positions at Babson Executive Conference Center, One Snyder Drive, Babson Park, Massachusetts 02457. Online applications are accepted only.

Schedule:

Full‑time and part‑time shifts; days may vary from 11:00 pm to 7:00 am. More details upon interview.

Prior experience in operations, night auditing, or customer service is preferred; willingness to train is required.

Pay range: $25.00–$28.00 per hour.

• Completes the registration/check‑in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statements and properly accounts for services provided by the hotel.
• Assists guests with checkout payments or charges and accepts and records vouchers, credit, traveler’s checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, responds appropriately or forwards requests to appropriate team members.
• Promptly answers the telephone and email inquiries and retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to the appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Performs other duties as assigned.

• Free meals, uniforms, and laundering service available at select locations.
• Both full‑time and part‑time positions offer:
  Retirement plan;
  Associate Shopping Program;
  Health and Wellness Programs;
  Discount Marketplace;
  Identity Theft Protection;
  Pet Insurance;
  Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full‑time positions also offer:
  Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. Certain positions may require a Florida Level 2 background screening. Background check details are available at:

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience, without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Flik maintains a drug‑free workplace.