Receptionist, Customer Service​/HelpDesk

Vantage at Worcester Work experience requirements

Experience:

At least (1) year experience working with a multi-phone system. Preferably in a nursing home setting. Must be very pleasant and professional.

• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service

• Provides assistance and guidance to visitors, directing them to various locations.

• Ensure visitors are checking in and out of the building

• Get identification from agency, vendor visitors

• Answering phones for a multi-line phone system

• Answer, forward, and return calls in a timely manner

• Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.

• Taking and dispatching emergency and non-emergency messages

• Remaining pleasant and professional with callers, and calm under pressure

• Working hand in hand with coworkers

• Check office voicemail, return calls and forward to other team members as necessary

• Entering resident demographics into Point Click Care

• Maintaining client account information

• Handling Protected Health Information

• Assist in the processing of AP invoices and payments including coding, filing, data entry

• Scan and store documents into document management systems or databases

• Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable

• Distribute mail/package deliveries throughout office

• Monitor Roam Alert alarms and respond in accordance with policy and procedure.

• Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.

• Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.

• Utilize the public address system and beepers in accordance with established procedures.

• Responds to emergency calls following established protocol.

• Communicate effectively during routine and emergency situations.

• Ensure that the lobby is maintained in an orderly and clean manner.

• Perform duties in a safe manner.

• Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.

• Adhere to all aspects of Customer Service, some examples include the following:

• Working together, showing empathy, courteous communication, respect for others.

• Perform other related duties as required.

• Consistent, professional dress and manner

• Excellent written and verbal communication skills

• Attention to detail

• Good time management skills

• Multitasking capability without compromising on quality

• Able to contribute positively as part of a team, assisting others as needed

• Strong history of customer service