Service Advisor; Hospitality Backgrounds Encouraged

Service Advisor (Hospitality Backgrounds Encouraged)

Worcester, MA, US

Salary Range: $50,000.00 To $90,000.00 Annually

Are you great with people, thrive in a fast-paced environment, and take pride in delivering memorable customer experiences?

If you’ve worked in hospitality, hotel management, restaurants, retail, or guest services, your skills translate perfectly to a Service Advisor role at Auto Care Plus in Worcester, MA.

At Auto Care Plus, our Service Advisors are the face of the shop — building trust, creating long-term customer relationships, and making sure every guest feels taken care of from start to finish.

• Be the primary point of contact for customers and deliver an exceptional service experience
• Build trust through clear communication, empathy, and follow-through
• Manage appointments, explain recommended services, and keep customers informed throughout the repair process
• Focus on customer retention by creating positive, repeatable experiences
• Work closely with technicians and management to ensure a smooth, stress-free visit for every customer

• Experience in hospitality, restaurant, hotel, retail, or customer-facing roles
• Strong customer service and communication skills
• A natural ability to build relationships and keep customers coming back
• Comfort juggling multiple priorities in a fast-paced environment
• Professional, positive attitude with a team-first mindset (Automotive experience is helpful, but not required — we train the right people)

• Family-owned, independent company with 20 locations across New England
• Strong focus on people, culture, and long-term careers
• Training and support to help you succeed, even if you’re new to automotive
• Competitive pay, benefits, and growth opportunities
• A company that values hospitality-level service in the automotive industry

• Starting salary $50k
• Potential to earn $60 - $90k per year (salary plus bonus)
• Amazing growth potential!
• Health, dental, and vision benefits
• 401(k) retirement plan with matching
• Employee Assistance Program
• Paid time off, Paid vacations, Paid training
• Opportunity to be a trusted partner in a growing business
• Support from a team of dedicated professionals
• Discounts on auto repair, and more!