Administration​/Customer Service

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Paid vacation
• Sick time
• Holidays
• Medical and Dental insurance

Service Master Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first‑class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast‑paced office seeking a detail‑oriented customer service professional. This role is the go‑to person for everything having to do with the administration of our jobs.

Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem‑solving mentality with a pleasant disposition. Reliability is a must.

• Enter new jobs into Service Master CRM, capturing relevant customer and job information
• Review information in job files and capture additional information as needed
• Answer telephone calls, greet visitors, and resolve routine and complex inquiries
• Communicate with key people on jobs including project managers, insurance adjusters, vendors, and customers
• Utilize multiple databases to ensure job information is accurate
• Additional projects on an as‑needed basis

• Phone‑based customer service experience — call center experience a plus
• Ability to multitask
• Ability to prioritize job tasks based on the company's daily schedule and needs
• Self‑motivated
• Works efficiently as a team member and individually
• Excellent attention to detail and ability to ask questions

$21.00 - $23.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Service Master Company, LLC.