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Member Success Advocate — Weekend & Impact
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-07-14
Listing for:
Ridwell
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Ridwell is hiring a full-time Member Success Specialist to join our growing team in Massachusetts. You will handle real-time member inquiries, help reduce friction, and collaborate with the Member Success Supervisor and Driver Success Specialists to improve processes.
The role requires a friendly, empathetic approach, experience in customer-facing roles, and a willingness to work in a fast-paced environment. Weekend availability is a must, with Sunday-Thursday schedule.
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