HR Solution Center Representative Tier 1

Exemption Status: Non-Exempt

Hiring Range: $20.18 - $36.32

Schedule Details: Monday through Friday

Scheduled

Hours:

8:30am-5:00pm

Shift: 1 - Day Shift, 10 Hours (United States of America)

Hours: 40

Cost Center: 99940 - 6177 HR Solution Center

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

• First point of contact for all HR‑related questions and supports employee life‑cycle processes, programs, and policies. Must have general knowledge of HR policies and procedures for quick responses to caregivers.
• Educate and promote the use of self‑service tools and technology to help drive self‑service utilization.
• Monitors case load volumes, answers questions, researches information, and assists with problem resolution within Service Level Agreements (SLAs) as part of HR case management through phone and self‑service.
• Demonstrate outstanding problem‑solving skills to resolve inquiries, track status and conduct follow‑ups for assigned cases, following the proper escalation procedures as needed.
• Provides a welcoming and responsive atmosphere, including over the phone, while maintaining high quality customer service.

• High school diploma or equivalent.

• High degree of integrity and ability to maintain strict confidentiality.
• Ability to multitask and work under pressure while maintaining a professional attitude.
• Ability to adapt quickly to change with new processes and procedures.
• Excellent verbal and/or written communication skills with ability to provide exceptional customer service and de‑escalate the customer as needed.
• Advanced computer skills, including utilizing multiple software systems and Microsoft/Excel.
• Critical thinking, problem solving, self‑starting and multi‑tasking abilities necessary.
• Ability to understand and execute HR procedures and policies.
• Must be organized with strong attention to detail.
• Requires the ability to work independently, make decisions and edit work of others.
• Ability to multi‑task without losing speed or accuracy.
• Ability to resolve identified discrepancies.
• 6 months–1 year experience in a customer service role.

• Experience in an HR support role.
• Working knowledge of state and federal employment laws.
• Functional knowledge of Workday.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent acquisition. We will make every effort to respond to your request for disability assistance as soon as possible.