Procurement Helpdesk Specialist

Procurement Helpdesk Specialist – Temporary position ending September
2026. Must be able to commute to Burlington, MA three times per week.

The specialist is responsible for answering inbound calls and initiating outbound calls promptly. The role serves as a liaison between field associates and store managers to ensure all maintenance jobs are completed efficiently.

• Communicate with field associates to prioritize tasks.
• Anticipate and identify problems; develop plans to implement solutions.
• Work independently while collaborating within a team.
• Communicate professionally with management, suppliers, and associates.
• Complete all relevant administrative duties in a timely fashion.
• Maintain a detail‑oriented, “hands‑on,” positive attitude.
• Ensure products are delivered on time and that received goods meet quality standards.
• Escalate shipping errors to management for resolution with appropriate parties.
• Evaluate purchase requisitions and generate purchase orders for household goods and costs.
• Demonstrate excellent written and verbal communication skills.
• Manage multiple customers, projects, and tasks while prioritizing deadlines.
• Maintain pricing in parts lists for specific suppliers using company software on a periodic basis.
• Manage cancellation of open purchase orders (past‑due PO management).
• Research invoice discrepancies for adjustment or dispute with suppliers.
• Review all orders for accuracy regarding agreed price, mode of shipping, and requested delivery time.
• Self‑motivated to complete and learn new tasks.
• Exhibit solid problem‑solving skills and attention to detail.
• Solve problems in an unbiased, logical manner.
• Submit improvement ideas that contribute to the team’s success.
• Support field technicians’ special delivery needs promptly, prioritizing emergencies.

City FM is an affirmative action/equal opportunity employer. The Company has a drug‑free workplace policy in effect that is strictly adhered to.