FCM - Corporate Travel Consultant - Boston, MA

FCM
- Corporate Travel Consultant
- Boston, MA

Job no: 529829 - A

Brand: FCM

Work type: Full time

Location: Massachusetts

Categories: Operations and Logistics

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York.

This role will have you arranging domestic and complex international travel for busy executives. You will perform the full booking process including air, car, hotel and ground transportation, ticketing, changes, and exchange and queue management. Exceptional customer service and relationship building with business travelers are essential.

Training:
You will spend three weeks of paid training to master contract airfares and Sabre skills.

Business hours are 8:00 AM to 8:00 PM EST, Monday – Friday. Typical schedule is a 40‑hour work week with five 8‑hour shifts.

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
• Build rapport and develop relationships with business travelers to ensure their needs are met.
• Ensure accurate and timely completion of reservations while meeting travelers' needs.
• Execute all responsibilities within company guidelines for customer service, documentation of Passenger Name Records (PNRs), ticketing, invoicing, and maintain accuracy.
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about all necessary travel documents and health requirements for their destinations.
• Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares.
• Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers.
• In-depth familiarity with the Sabre Global Distribution System (GDS) for fare calculations, itinerary management, and ticket issuance.
• Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures and scripting, and the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
• A polished and professional demeanor when interacting with clients and colleagues.
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality.
• Capacity to make quick and effective decisions to resolve travel‑related issues promptly.
• Excellent communication skills to keep clients informed and reassured throughout the travel process.
• Strong commitment to delivering exceptional customer service with a focus on client satisfaction.
• Comfortable and proficient in using travel booking systems and various communication tools.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
• Self‑motivated with the ability to work independently and manage tasks successfully.

• Paid Time Off: up to 15 vacation days prorated at hire, increasing to 20 days after 2 years; 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks and discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• Health benefits including medical, dental, vision, gender‑affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401(k) program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan with partial company match, subject to terms.
• Global career opportunities in a network of brands and businesses.

We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point.