More jobs:
Customer Service Tech & Workforce Strategist
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-07-24
Listing for:
Fallon Health
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Fallon Health in Worcester, MA is seeking a Customer Service Technology Analyst to manage all technology needs for the Customer Service team and monitor real-time call distribution.
You will work with IT on testing, implementation progress, and process improvements, while guiding the Call Center staff and ensuring smooth tech-enabled service delivery.
The role emphasizes collaboration across departments to optimize efficiency and member experience.
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