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Member Experience & Retention Specialist
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-07-30
Listing for:
Aaa-Northeast
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
AAA Northeast in Massachusetts seeks a full-time Customer Service Representative to perform outbound retention calls and mailings, explaining membership benefits and selling Primary/Associate memberships and add-ons. You will also handle inbound inquiries, assist with changes, and provide clerical support across the Club departments.
You will deliver Five Diamond Service standards on every call, participate in training with Club trainers, and support multiple data-processing tools while helping
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