Claims Representative (Hybrid - Worcester, MA)

Kickstart Your Career:
Claims Representative (Hybrid – Worcester, MA) Looking to launch your professional career with an industry leader? Randstad is partnering with an award-winning Property & Casualty insurance provider headquartered right in Worcester, MA, boasting over 170 years of rich history and tradition!

Recognized by Forbes as one of America's Top Employers and named a Best Place to Work, our client offers an inclusive, growth-focused environment designed to help early‑career professionals transition smoothly from entry‑level roles into long‑term insurance careers.

• Location:
  
  Worcester, MA (Hybrid Model)
• Hybrid Breakdown: 2 days in‑office (Tuesdays & Wednesdays in Worcester); 3 days remote from home (Mondays, Thursdays, & Fridays)
• Training
  
  Schedule:
  
  8:30 AM - 5:00 PM EST (Monday - Friday)
• Post-Training
  
  Schedule:
  
  9:00 AM - 5:30 PM EST
• Saturday Rotation: 2 Saturdays per month (8:30 AM - 5:00 PM EST)

• Competitive Pay Rate:
  Starts at $20.00/hour, with an automatic advancement to a $42,315 annual salary upon temp‑to‑hire conversion.
• Fast‑Track Career Growth:
  Average 4-6 month temp‑to‑perm pathway featuring hands‑on coaching, personalized mentorship, and robust developmental training.
• Work‑Life Flexibility:
  Enjoy the collaborative benefits of in‑person collaboration two days a week, plus three days working from the comfort of home.

Benefits Package:
Major medical, dental, vision, and 401(k) eligibility through Randstad

• Experience:
  
  1-3 years in customer service, hospitality, or retail environments, and/or 6-12 months in an office/call center setting preferred.
• Tech
  
  Skills:
  
  Proficiency with MS Office (Word, Excel, Outlook, Teams) and the ability to toggle seamlessly between multiple systems across dual monitors.
• Communication:
  Verbal and written communication skills with a customer‑first mindset.
• Core Strengths:
  Energetic, self‑motivated, adaptable to fast‑paced environments, and excited to learn in a team setting.

As a Claims Service Representative
, you will serve as the crucial first point of contact when customers experience unexpected damage to their vehicle, home, or business. You will deliver empathetic, high‑quality support to help people get back on their feet when they need it most.

• Provide Top‑Tier Support: Answer incoming calls and electronic loss reports from policyholders, claimants, and agents.
• Show Empathy: Guide callers through initial claim steps with patience, care, and clarity.
• Take Action: Coordinate rental vehicle reservations, repair shop assignments, towing, and water mitigation services using established workflows.
• Navigate Systems: Enter claim details accurately into the network database using dual screens and guided scripts.
• Collaborate: Partner with team members, supervisors, and translation services to resolve customer inquiries efficiently.

• working in a smoke free environment
• working weekends

• Claims
• Claims Processing
• Call Center Support
• Active Listening
• Telephone Etiquette
• Empathy
• Adapting to Change
• Follow‑up
• Basic Computer Skills
• Basic Software Skills
• CRM
• Typing Skills

• Years of experience: 1 year
• Experience level:
  Experienced

• Experienced
• 1 year

• High School (required)

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

salary: $19.99 - $20 per hour

shift:
First

work hours: 9 AM - 5:30 PM

education:
High School