Senior Customer Service Manager & Team Leader
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-08-13
Listing for:
US Foods
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
US Foods is seeking a Customer Contact Supervisor to oversee daily activities, coach a team of 10-15 representatives, and ensure top-tier customer service across orders, deliveries, and inquiries. You will monitor KPIs, drive process improvements, and collaborate with Sales and Operations to meet business goals.
The role requires at least five years in customer service with two in leadership, strong communication, and ability to travel up to 10%.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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