Car Wash Team Member-Grafton St. Worcester, MA

At Hang 10 you will work in a fun, fast-paced environment. We live to serve our Team Members with the training and resources they will need to be successful, and in turn to serve our valued customers to provide an industry-leading experience and unparalleled value.  Responsibilities of team members include:

Welcoming guest using the Hang
10 standards of customer excellence

Using the Shaka Sign at pay stations, tunnel and vacuum areas to thank guests.

Drive sales of monthly memberships by making every customer aware of what we offer at the pay station and vacuum lot Guiding vehicles onto the conveyor using proper hand signals to make sure vehicles are safely loaded

Engage customers in the vacuum lot and assist in signing up for a membership

Gather towels from the vacuum area, wash towels, fold towels, and restock in a convenient location for customers

Smile and engage with guests throughout the customer journey

Perform basic maintenance and upkeep of equipment to keep the car wash operational and spotless for customers

Clean the dog wash stations after customers with the Big Kahuna(premium membership) finish washing their pet Clean the tunnel at the end of each night which includes pressure washing walls, cleaning windows, and removing any debris Requirements:

Must be able to work without their cell phone, we have a strict cell phone usage policy while on the clock due to the priority of customer service and safety

Must have reliable transportation

Must be able to show up on time. We have a strict attendance policy

Excellent communication and interpersonal skills

Willingness to work flexible hours, including weekdays, weekends, and holidays

Ability to work in a fast-paced environment and adapt to changing priorities

Must be able to work on their feet for extended periods of time no matter the weather conditions

Enjoy working with customers and doing so with a positive attitude and smile

Working collaboratively with team members to ensure smooth operations during peak hours

Must adhere to our standards for quality, safety, and customer service at all times

Must be reliable and motivated

Prior experience in customer service is preferred, but not required

Assist customers with any issue that arises at the wash Strong attention to detail to differentiate the experience at Hang
10 from other express washes

Must be at least 17 yrs old Weekends and Holidays Required Full-Time Part-Time