Customer Account Solutions Representative

Eaton’s ES AMER NAS division is currently seeking a Customer Account Solutions Representative within 50 miles of Worcester, MA.

The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.

• Provide product and order management support ensuring customer satisfaction, value and business growth
• Collaborate cross functionally to ensure on time delivery of customer order requirements
• Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
• Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
• Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
• Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
• Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
• Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
• Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
• Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
• Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
• Maintain Finese Daily Support
• Other duties as assigned

• Bachelor’s degree from an accredited college required
• Minimum of 2 years’ experience in Customer Service / Inside Account Support
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

• Key enterprise account support
• Critical thinking skills
• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise

• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product applications at end user level

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will…