Customer Account Solutions Representative Job Worcester area,Massachusetts USA,Customer Service/HelpDesk

Eaton’s ES AMER NAS division is currently seeking a Customer Account Solutions Representative within 50 miles of Worcester, MA. The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.

ESSENTIAL FUNCTIONS:

A. Provide product and order management support ensuring customer satisfaction, value and business growth

B. Collaborate cross functionally to ensure on time delivery of customer order requirements

C. Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments

D. Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering

E. Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner

F. Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor

G. Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan

H. Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs

I. Demonstrate creative problem-solving skills to generate well balanced customer and business solutions

J. Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.

K. Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.

L. Maintain Finese Daily Support

M. Other duties as assigned

Qualifications:

Basic Qualifications:

Bachelor’s degree from an accredited college required
Minimum of 2 years’ experience in Customer Service / Inside Account Support
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications:

Key enterprise account support
Critical thinking skills
Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
Knowledge of AS400, Lotus Notes, and CRM software
Technical Degree
Strong presentation and training skills
Excel expertise

Skills:

Position Criteria:

Excellent verbal and written communication skills
Outstanding interpersonal skills with the ability to work with all levels within the organization
Establishes strong internal and external customer relationships
Maintains a positive attitude under stress and time constraints
Ability to adapt to change, to maintain a positive attitude in a stressful work environment
Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
Computer skills including knowledge of Microsoft Office applications
Ability to take direction, work both independently, and as part of a team
Mechanical aptitude to understand product applications at end user level

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all…