Customer Service Representative or PT

Benefits

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Vision insurance

Meineke #257 is a locally owned and operated automotive repair facility dedicated to providing honest, high-quality service to our customers in Worcester, MA. As part of a nationally trusted brand, we combine local commitment with industry-leading standards. We are seeking a customer-focused and detail-oriented individual to join our front office team as a Customer Service Representative.

The Customer Service Representative (CSR) plays a vital role in creating a welcoming and professional experience for our customers. The ideal candidate is friendly, organized, and thrives in a fast-paced environment. As the first point of contact, you will manage front desk operations, support our service team, and ensure clear communication between customers and technicians.

• Customer Service & Communication
  • Greet customers warmly and professionally in person and by phone
  • Assist with check-ins, service inquiries, and follow-ups
  • Provide updates on vehicle service status and estimated completion times
• Appointment & Service Coordination
  • Schedule appointments and coordinate with technicians
• Sales & Product Support
  • Educate customers on recommended services, including oil changes, tire rotations, and accessories
  • Explain warranty coverage and service agreements
• Front Desk & Documentation
  • Prepare and manage work orders, invoices, and customer records
  • Accurately enter vehicle and service data into our system
• Payment Processing & Reporting
  • Process payments (cash, credit, debit) and balance cash register daily
  • Assist with credit reconciliation and basic bookkeeping
• Inventory & Warranty Coordination
  • Monitor parts inventory, place orders, and track returns and cores
  • Assist with warranty claim submissions and fleet account AR monitoring
• Workplace Organization
  • Maintain a clean, professional front desk and customer lounge area
  • Ensure marketing materials and displays are up to date
• Team Collaboration
  • Work closely with technicians and management to ensure efficient shop flow
  • Provide support on special projects and general operations as needed

• Customer Service
  
  Experience:
  
  Prior experience in automotive, retail, or service-based customer roles preferred
• Communication
  
  Skills:
  
  Clear, courteous, and professional verbal and written communication
• Multitasking:
  Ability to manage multiple priorities in a fast-paced environment
• Technical
  
  Skills:
  
  Comfort using POS systems, scheduling platforms, and Microsoft Office
• Automotive Knowledge:
  Familiarity with automotive terms and services is a plus, but not required
• Professionalism:
  Reliable, punctual, and committed to delivering excellent customer service