Office Manager

Simply Orthodontics is seeking an experienced Office Manager to oversee the daily operations of our patient-focused orthodontic practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place. This role travels to Worcester, Grafton, and Fitchburg.

Schedule:

Monday - Friday 8 am - 5 pm

• Oversee day-to-day operations of the orthodontic office to ensure an organized, efficient, and patient-centered environment
• Lead and support front office, treatment coordination, and administrative team members while fostering a positive, collaborative, and high-performing team culture
• Manage and optimize the orthodontic schedule to support efficient patient flow, maximize provider productivity, and create a seamless patient experience across consultations, adjustment appointments, emergencies, and retention visits
• Support new patient consultation flow and treatment start goals by partnering closely with the Treatment Coordinator and Orthodontist to ensure a best-in-class patient experience
• Oversee insurance verification, billing processes, and patient financial communication to ensure accuracy, transparency, and a positive patient experience
• Run and review key practice reports to monitor scheduling efficiency, production, collections, treatment starts, case acceptance, and overall office performance
• Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission
• Coach and support team performance, helping maintain accountability, consistency, and exceptional customer service standards throughout the office
• Collaborate closely with the Orthodontist and leadership team to support office goals, patient satisfaction, and overall practice growth
• Participate in weekly and monthly meetings to review KPIs, discuss operational opportunities, and stay aligned on practice goals

This is an opportunity to step into a leadership role within a well-run, team-oriented orthodontic practice where your impact will directly contribute to both the patient experience and overall success of the office.

• Health insurance starting on your first day of employment
• Vision insurance
• Paid vacation time
• Paid holidays
• Paid sick time
• Dental and orthodontic benefits
• 401(k) retirement plan with employer contribution
• Consistent, set schedule (no weekends!)

• Prior management experience is required
• Hands‑on experience with orthodontic/dental insurance processes, billing, and patient financial coordination is preferred
• Proven ability to lead and support front office and administrative teams in a fast‑paced environment
• Experience managing HR‑related matters within the office, including timecards, PTO tracking, and team accountability
• Strong organizational, communication, and problem‑solving skills
• Experience managing provider schedules and supporting efficient patient flow in a high‑volume practice setting is preferred
• Ability to review and interpret practice performance reports, including production, collections, treatment starts, scheduling efficiency, and case acceptance metrics
• Experience with orthodontic/dental practice management software preferred