Dental Patient Coordinator

Job Details:

Job Location:

Worcester, MA 01609 Position Type:
Full Time Salary Range: $20.00 - $24.00 Hourly Job Category:
Health Care

At Simply Orthodontics, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a welcoming, positive experience for every patient and family. From check-in to scheduling future visits, you help keep the office running smoothly while ensuring patients feel comfortable and supported throughout their orthodontic journey. If you thrive in a fast‑paced, patient‑focused environment and know how to keep a busy schedule organized, we’d love to meet you.

• Create a welcoming, high‑energy environment by greeting patients and families and setting the tone for an exceptional visit.
• Keep the day running smoothly by managing a busy orthodontic schedule, minimizing wait times, and proactively resolving scheduling challenges as they arise.
• Coordinate appointments for new patient exams, adjustment visits, retainer checks, and follow‑up care with accuracy and attention to detail.
• Serve as the connection point between patients, families, and the clinical team, ensuring smooth communication and seamless handoffs throughout the day.
• Support patients through their visit — from check‑in to check‑out — including scheduling future appointments, collecting payments, and answering general questions.
• Stay ahead of the schedule by confirming appointments, verifying insurance, managing recalls, and following up with missed or overdue appointments.
• Maintain accurate patient records and ensure all documentation and processes align with HIPAA standards.
• Contribute to a clean, organized, and professional front office environment.
• Collaborate closely with the orthodontic team to support day‑to‑day office operations and create a positive patient experience.

• Health insurance starting on your first day of employment.
• Vision insurance.
• Paid vacation time.
• Paid holidays.
• Paid sick time.
• Dental and orthodontic benefits.
• 401(k) retirement plan with employer contribution.
• Consistent, set schedule (no weekends!).

• Previous experience in an orthodontic or dental office setting is preferred.
• Hands‑on experience verifying insurance and a strong understanding of orthodontic benefits, coverage, and patient responsibility is highly desired.
• Proven ability to manage a busy schedule and multitask in a fast‑paced environment.
• Strong communication skills with the ability to provide an exceptional patient and family experience.
• High attention to detail and accuracy in handling patient information, scheduling, and payments.
• Professional presence with a positive, team‑oriented mindset that delivers exceptional customer service.
• Comfort using orthodontic/dental practice management software and standard office tools.