Physician Concierge Specialist Per Diem

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?  to apply through your Workday account.

Exemption Status:

Non-Exempt Hiring Range:$18.30 - $32.94

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations .Schedule Details:

Monday through Friday Scheduled

Hours:

8:00 AM-5:00 PM Flexible

Shift: 4 - Mixed Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:99940 - 5880 Physician Concierge Services This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Performs a variety of duties in support of the UMass Memorial Concierge Services. Provides callers with a central point of referral to the physicians and services of the UMass Memorial Healthcare System to ensure a high level of customer service and satisfaction. Schedules patients’ appointments on behalf of referring providers. Supports growth and engagement of our Manage Care Network by supporting efforts of our Physician Concierge Managers.

Follows up on difficult to resolve issues.

I. Major Responsibilities:
1. Provides enhanced customers service support to physician offices in assigned territories in partnership with Physician Relations Managers.
2. Ensures patient appointments are scheduled with the appropriate provider, in the right location and within an appropriate time frame.
3. Escalates access and service issues to leadership to ensure customer satisfaction.
4. Enhances relationships with community-based providers and their office staff to build volume and increase managed care network participation by making out bound calls.
5. Provides telephone coverage for the 1- (Physician Concierge) line in a professional, sensitive and courteous manner to ensure the image and reputation of UMMHC is maintained and the callers' needs are satisfied.
6. Troubleshoots difficult and hard to resolve problems, using a high level of judgment.
7. Consults with callers (patient and referring physicians), analyzes information by asking proper questions and using broad medical knowledge to respond to their health care needs.
8. Facilitates physician-to-physician communication.
9. Obtains medical records and laboratory results.
10. Appraises potential customers/patients of health care offerings and programs appropriate to their needs.
11. Responds to inquiries regarding physician referrals, service referrals, program registrations, wellness programs and other health information in a professional and courteous manner.
12. Coordinates and schedules outpatient appointments for referring physicians often requiring working with clinic managers and appointment schedulers to ensure the needs and timeframe of the referring physician are met.
13. Responds to referring physician problems/complaints within a 24-hour period. Investigates problems as identified by referring physicians, which require considerable investigation and initiative, judgment and discretion. In solving problems, works closely with UMMHC attending physicians, residents, secretaries and schedulers in meeting referring physician…