Manager of Borrower Services, Worcester Public Library; Worcester

Manager of Borrower Services, Worcester Public Library (Worcester)

The Manager of Borrower Services is a paraprofessional position that will oversee all aspects of the Borrower Services division including circulation, interlibrary loan and Mobile Library Services. This position, under the immediate supervision and guidance of the Deputy Director of Borrower Services, is responsible for all activity and functions dealing with the circulation of materials and related services, including assisting in developing and implementing policies and procedures related to circulation, patron registration, record keeping and revenue collection, bookmobile and training throughout the library system.

The ideal candidate will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community.

Schedule will include evenings and weekend hours and working at other locations and mobile services vehicles as assigned.

Bilingual applicants are encouraged to apply

MINIMUM ACCEPTABLE

• Bachelor’s degree OR,
• o An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above-mentioned requirements.
• Two (2) years of experience with personnel management
• Two (2) years of experience in a public library setting
• Ability to successfully pass CORI/SORI

PREFERRED

• Demonstrated experience with integrated library systems
• Two (2) years of customer service experience
• Two (2) years of supervisory experience in a public library

Full Time

BA/BS

$35.41- $43.92/hour

Salary based on experience

2/20/26

To apply
, please visit:(Use the "Apply for this Job" box below). or send resume and cover letter on or before OPEN UNTIL FILLED, applications received prior to or on FRIDAY, FEBRUARY 20, 2026 will receive preference
:
To:
City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to:
City Hall Human Resources, , Hiring.

The Worcester Public Library makes every effort to support ALA’s “Core Competences of Librarianship” http:// as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community.

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