Youth Services Branch Library Assistant

YOUTH SERVICES BRANCH LIBRARY ASSISTANT

WORCESTER PUBLIC LIBRARY

CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Youth Services Branch Library Assistant for the Worcester Public Library. Under the direction of the Branch Manager of Youth Services, the position will assist with the daily operations of assigned branch libraries located within Worcester elementary schools, coordinate and perform all circulation activities, act as a liaison with the Main Library Circulation Department, organize and perform the holds process and functions, assist with readers advisory and reference services, and provide exemplary customer service to patrons.

The work will include evening and weekend assignments and working at other locations, including Mobile Services. The Youth Services Branch Library Assistant must be able to get to all four One City One Library branches in a timely manner.

Bilingual applicants are encouraged to apply.

• Assist with the daily operations of assigned branch libraries.
• Coordinate and perform all circulation activities.
• Collect, record, and report appropriate statistics monthly.
• Act as a liaison with the Main Library Circulation Department following both Library and CW MARS protocol.
• Organize and perform the holds process and functions.
• Assist with readers advisory and reference services including patron assistance.
• Provide exemplary customer service.
• Represent the Worcester Public Library in the neighborhood branches; assist with developing and maintaining awareness of neighborhood library needs, with emphasis on neighborhood youth.
• Assist with planning innovative library and outreach programs as needed.
• In conjunction with supervisor and staff, assist with evaluating existing operations and new services.
• Participate in interviews, supervise, and train branch volunteers.
• Interpret library services and policies to patrons in a clear and courteous manner.
• Contribute to creating an environment orientated to trust, open communication, creative thinking, and cohesive team effort.
• Actively participate in staff development and training opportunities.
• Work at various locations within the library system, including mobile library services
• Handle money and prepare cash reports as needed.
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities.

• Excellent organizational skills, and the ability to plan and prioritize work effectively to ensure completion of work.
• Ability to establish and maintain effective working relationships with a diverse, multicultural community, volunteers, and staff.
• Ability to provide information and guidance clearly, courteously and pleasantly to patrons.
• Ability to be flexible and to easily handle varying work assignments in a fast‑paced environment.
• The ability to communicate with staff about concepts, ideas, and requirements.
• Strong commitment to consistent excellent customer service to a diverse population in an urban environment.
• High level of professionalism and ability to remain professional under all circumstances.
• Ability to learn in a fast‑paced, changing environment.
• Ability to work independently and as part of a team.
• Ability to learn and use library technologies.
• Ability to maintain confidentiality.
• Ability to travel to multiple library branches in a timely manner as required.
• Regular onsite attendance is required.

• High school diploma or equivalent
• One (1) year of community public service work, such as library, day care center, recreation program or classroom
• Excellent verbal and written communication skills
• Ability to successfully pass CORI/SORI
• Reliable transportation to travel between required One City One Library locations in a timely manner
• Valid driver’s license

• One (1) year of supervisory experience
• One (1) year of customer service
• One (1) year of professional experience working with youth

$22.26 - $26.81 hourly, full-time, with an excellent benefits package.

The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.