Career & Education Case Manager-Adult Community Learning Center; Part- Time

Position: Career & Education Case Manager-Adult Community Learning Center (Part- Time) - Quinsigamond Community College
Job Description:

General Statement

The Career and Education Case Manager plays a central role in fostering student success, persistence, and transition outcomes at Quinsigamond Community College's Adult Community Learning Center. The Case Manager provides direct advising, career planning, transition services and wraparound support to adult learners. Aligned with the Massachusetts DESE ACLS Indicators of Program Quality (IPQs) and the goals of the Workforce Innovation and Opportunities Act (WIOA), this is a part-time (PT) grant funded position.

Supervision Received:

The Career and Education Case Manager reports to the Associate Director

Supervision Exercised:

None.

Duties and Responsibilities:

* Establish strong, developmental advising relationships with students from intake through transition, using regular, structured check-ins and active listening.

* Develop Career & Education Pathways and Transition Plan with each student that reflects the students' goals, interests, strengths, and life context.

* Use advising conversations to reinforce persistence factors, such as a sense of belonging, hope, and ownership of learning.

* Identify and address barriers to participation by connecting students with wraparound support services (e.g., food pantry, housing, childcare, transportation, mental health).

* Collaborate with support services across the college and leverage them to better support ACLC students.

* Provide timely support during life changes, instructional transitions, or moments of disengagement.

* Track student progress and transitions through consistent note taking and updates in LACES.

* Conduct follow-up outreach to students who leave the program, with the goal of understanding their needs and facilitating reengagement.

* Supporting instruction that builds academic, career, and digital readiness through classroom integration and collaboration.

* Collaborate with instructors to embed college and career readiness instruction in the classroom through co-facilitated lessons, projects, and discussions.

* Develop and/or coordinate presentations that deliver contextualized activities and workshops aligned with students' goals.

* Introduce students to career exploration tools and local/regional labor market information to promote informed, realistic planning.

* Participate actively in staff meetings, common planning meetings and program planning sessions to promote cohesive and aligned case management practices.

* Connect students with departments at QCC that can assist students with food insecurities, financial aid, enrollment counselors, career services, etc.

* Contribute to major program events (orientation, open house, graduation) and participate in collaborative planning efforts.

* Participate in professional development aligned with student persistence, trauma-informed practices, and adult learning theory.

* Become proficient with the state reporting system (LACES).

* Maintain active referral partnerships with workforce boards, community colleges, training providers, social service agencies, and Mass Hire Career Centers.

* May be asked to attend external meetings outside of scheduled working hours.

* Connect students with internal and external opportunities such as job fairs, career panels, campus tours, apprenticeships, and occupational training.

* Invite guest speakers, coordinate field trips, and organize on-site workshops that reflect student interests and workforce trends.

* Model and promote a student-centered, culturally responsive advising approach that values each learner's lived experience and identity.

* Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respect the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.

* Embrace the ideals of diversity and inclusiveness and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

* Perform other duties as assigned to further the mission and…