Professional Development Trainer

Professional Developmental Trainer

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Professional Developmental Trainer to join our Center for Education & Professional Excellence team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Support New Employee Orientation (NEO) by facilitating assigned topics and helping new employees complete ongoing training in the Learning Management System (LMS).
• Deliver mandated and ongoing professional development for staff and community partners, including certification, recertification, and remediation training as needed.
• Facilitate engaging in-person, virtual, and hybrid training sessions using approved curricula, learning materials, and instructional strategies.
• Adapt training delivery to meet the needs of diverse audiences with varying learning styles, roles, and levels of experience.
• Maintain current knowledge of assigned content, organizational policies, regulatory requirements, adult learning practices, and workforce development best practices.
• Create a supportive, professional learning environment that promotes participant confidence, competence, and successful outcomes.
• Assess participant performance and provide clear, constructive feedback to support successful certification and skill development.
• Complete course documentation, certification cards, rosters, and related reporting accurately and on time.
• Ensure training equipment is properly maintained and functional while promoting compliance with organizational and health and safety requirements.
• Serve as a training resource to staff and leadership, including helping users navigate the LMS and troubleshoot relevant Microsoft applications.
• Collaborate with The Center team on training initiatives, participate in ongoing professional development, and travel to designated BHN training sites as required.

Who You Are:

• High School Diploma or GED required.
• Strong facilitation and interpersonal skills with the ability to engage learners from varied backgrounds and disciplines.
• Strong verbal and written communication skills.
• Ability to create a supportive learning environment and respond professionally to differing perspectives or conflict within groups.
• Ability to assess participant performance and provide clear, supportive, and actionable feedback.
• Proficiency with computers, Microsoft applications, and relevant technologies used to deliver training and administer curriculum and testing.
• Technical aptitude to assist LMS users and troubleshoot common issues involving Microsoft applications.
• Strong organizational skills to manage training records, schedules, course documentation, and equipment.
• Effective time management, prioritization, and multitasking skills, including the ability to respond to urgent needs.
• Commitment to ongoing learning, flexibility with change, and the ability to incorporate feedback into practice.
• Demonstrated cultural awareness and the ability to work collaboratively as part of a…