Field Technician — On-Site Hardware & Diagnostics

About The Role

The Field Technician provides support and maintenance services for computer systems based on manufacturers' specifications.

This candidate must currently reside in the Boston, MA area and be willing to travel (expenses paid) regularly to client sites within the region.

• Analyze diagnostic information and utilize technical expertise to diagnose and repair/replace failed components based on manufacturer's system design specifications
• Provide technical information as needed for further diagnostic work, project planning, etc.
• Provide some base installation services and replacement of hardware components
• Follow provided work instructions and adhere to daily administrative tasks

• Knowledgeable in manufacturers' system design and specifications
• Able to diagnose, repair and replace computer system hardware components
• Able to effectively utilize associated tools, meters, adaptors, and other equipment
• Clear and proficient communication skills for interactions with customers, technical support teams, support groups (OEM, TD) et al.
• 1–2 years of relevant work experience
• Experience and expertise in diagnosing, replacing and testing various computer systems and components, including computer systems, operating systems, cabling standards, data center equipment, networking hardware, server platforms, universal power supplies, cable dressing and labeling
• Other
  
  Education / Certifications:
  
  CompTIA A+ or Network+ certification or other OEM certifications
• Must be able to drive a motor vehicle

• Local and long‑distance driving
• Ability to work in low‑to‑ground and or confined areas without restrictions
• Ability to climb and work on a ladder
• Examples: under desks, counters, kiosks or checkout stands
• Ability to consistently bend, squat and twist without restriction
• Ability to drive/sit for long periods of time and travel on an airplane
• Standby rotation and after‑hours availability
• Ability to lift up to 50 lbs unassisted

Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/achievements, and will be mutually agreed upon at the time of offer.

Qualified candidates can expect an hourly rate beginning at $33.00 or more depending on experience and geographic area.

• Elective benefits program tailored to your country
• Grow your career: accelerated path with formal leadership and professional development programs
• Elevate personal well‑being through seminars, events, and a global Life Empowerment Assistance Program
• Diversity, Equity & Inclusion: inclusive education, peer‑to‑peer conversations, equitable growth and development opportunities
• Make the most of our global organization: networking with coworkers during onboarding
• Connect with your community: participation in internal, peer‑led inclusive communities, local volunteering events, and environmental and social initiatives

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.