Retail Banker II Float; US - Hyannis, MA

Retail Banker II Float (US) - Hyannis, MA at TD Securities

Work Location: Hyannis, Massachusetts, United States of America

Hours: 40 hours per week

Pay Details: $24.00 - $33.50 USD per hour (base pay may vary by candidate qualifications and location). TD offers growth opportunities and skill development to help colleagues progress within the salary range.

Line of Business: Personal & Commercial Banking

The Retail Banker II Float is a customer liaison who delivers TD’s Brand promise by leveraging financial expertise and consultative advice. This role identifies TD solutions that help customers meet financial goals and optimises their relationship with TD. The position is accountable for working across multiple locations, requiring flexibility in different contexts and settings.

• Acts as a subject matter expert for products, services, policies, and procedures of TD, especially personal and business banking.
• Has broad knowledge of the full product suite and processes, handling moderate complexity and risk.
• Makes product recommendations based on customer needs, highlighting features and benefits that support customers during challenging times.
• Uses Customer Relationship Management tools to manage customer assessments, identify solutions, and lead outbound sales activities.
• Evidences analytical skill by evaluating issues, errors, and problems using existing precedents or procedures.
• Communicates detailed or complex information effectively within the team.
• Builds working relationships with customers and related teams.
• Performs a range of activities post completion of job‑specific training.
• Participates in outreach, servicing, and advisory activities to deliver on the “unexpectedly human” promise.
• Engages customers about loan products and facilitates application intake.
• Maintains active registration status with NMLS (Nationwide Mortgage Licensing System).

• High School diploma or GED required; 2‑year degree preferred.
• 2+ years of related experience required.
• Teller experience preferred.
• Cross‑trained to take customer transactions.
• Agility, teamwork, and flexibility to adapt to different locations and environments.
• Same‑day travel to multiple locations within a designated region.
• Excellent customer service, organization, communication, problem‑solving, scheduling and independent work skills.
• Proficiency in Microsoft Office.
• Ability to provide community services, including financial education classes.
• Notary license preferred.

• Provide legendary experience by building relationships and delivering service and advice.
• Deliver end‑to‑end advice that includes educational content, consultative support, and proactive insights.
• Act as a customer advocate, offering resolution and proactive tips.
• Execute appropriate behaviors to deliver unexpected human experience in the store.
• Establish and nurture relationships by listening actively to customer needs.
• Use CRM tools to gather insights and personalize the customer journey.
• Lead lobby flow, welcome customers, discover initial needs, and guide appropriately.
• Educate customers on self‑service options that fit their preferences.
• Escalate questions or concerns as needed.
• Perform teller transactions (check cashing, deposits, transfers, withdrawals) while monitoring fraud mitigation.
• Support the Bank’s Customer Service Strategy and maintain high service levels inside and outside the store.
• Show consideration for the broader impact of decisions on the bank, customers, and stakeholders.
• Deliver WOW at every opportunity and share financial knowledge to improve customers’ confidence.
• Act as a brand champion internally and externally.

• Promote products, sales, services, and banking capabilities.
• Apply operating policies and procedures accurately.
• Complete business processes and procedures timely and accurately.
• Escalate high‑risk transactions or activities.
• Ensure documentation is accurate and compliant with rules and regulations.
• Maintain due diligence for all customer transactions.
• Adhere to Bank Code of Conduct and operational excellence goals.
• Follow all risk and control policies and procedures.