Field Service Technician

Field Service Technician Overview

Join the Game:
Become a Field Service Technician at AGS! Are you tech‑savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to help keep the game going. If you're excited about working with cutting‑edge gaming equipment, solving puzzles, and delivering top‑notch customer service, this role is for you!

• Tech‑Savvy Tasks: Installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master: Performing preventative and general maintenance on AGS casino products to keep everything running smoothly.
• Report Wizard: Completing paperwork and reports promptly, accurately, and in a detailed manner.
• Customer Service Champion: Providing best‑in‑the‑business service to internal and external customers.
• Troubleshooting Superstar: Fixing service incidents quickly and efficiently and escalating issues when needed.
• Inventory Hero: Keeping track of necessary parts and inventory to stay on top of operations.
• On‑Call Rotation: Participating in a weekly on‑call rotation with fellow technicians for 24/7 support.
• Safety First: Following all safety protocols and remaining calm in high‑energy environments.

• Education: High School diploma or GED.
• License to Drive: Valid driver’s license and vehicle insurance.
• Tech
  
  Skills:
  
  Problem‑solving ability with basic knowledge of AC/DC electronics and computer networking.
• Experience: Knowledge in electronics/computer networking; gaming experience is a bonus.
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office (Word, Excel, Outlook).
• Flexibility: Ability to work mornings, nights, weekends, and holidays as needed; accommodate a sometimes changing schedule.
• Compliance: Ability to obtain license through Nevada Gaming Control Board (NGCB) or other gaming jurisdictions where we operate.

• Adventure Awaits: Traveling to different casinos and customers within your territory.
• Growth Potential: Training, mentorship, and opportunities to advance from a junior tech to seasoned professional.
• Techs Unite: Working with the latest and greatest casino gaming equipment.
• Hands‑On Work: Rolling up your sleeves and solving real‑time challenges in a dynamic environment.

• On your feet; walking, standing, bending, and squatting for long stretches.
• Ability to lift up to 50 pounds and occasionally push or pull up to 200 pounds.
• Work environments may vary, including non‑climate‑controlled settings.

All offers are contingent upon successful completion of a background check, drug screening, and human performance evaluation (HPE).

AGS is an equal opportunity employer. Equal employment opportunity, including veterans and individuals with disabilities.

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