Equity & Consumer Lending Underwriter

Home Equity & Consumer Lending Underwriter

January 14, 2026

Salary Range: $31.00 to $34.00 per hour

Company Overview:

Established in 1895, Bay State Bank is an approximately $500MM, Massachusetts-based mutual Bank. As a Bank owned by a mutual holding company, the Bank is effectively governed by its depositors, and its mutual ownership structure allows it to focus on long-term and community impact rather than short-term profits. BSB has seven branch locations in central Massachusetts. BSB is the only remaining Bank originally headquartered in Worcester, Massachusetts, the second largest city in New England.

BSB is a value-driven organization committed to international actions and investments that position the Bank as the community’s preferred choice for Banking.

Under the general supervision of the Vice President – Retail Lending, the Home Equity & Consumer Lending Underwriter is responsible for evaluating, underwriting, and recommending decisioning of consumer loan applications while ensuring adherence to Bank Loan Policy, regulatory requirements, and operational standards. This role works closely with loan officers, branch staff, processors, and attorneys to ensure timely and accurate loan processing, closing, and documentation.

Additionally, the Home Equity & Consumer Lending Underwriter supports pipeline management and promotes operational excellence across the consumer lending function.

• Responsible for the underwriting and closing of consumer loan products, including, but not limited to: home equity loans, home equity lines of credit, personal unsecured loans, Mass Save Heat loans, auto loans, passbook loans, etc.
• Evaluate documents such as credit reports, pay stubs, W-2s, income tax returns, bank statements, title commitments, appraisals, and other documents as necessary.
• Make appropriate recommendations for approval, decline, counteroffer, or suspension of applications in accordance with Bank Loan Policy.
• Appraisal review to ensure accurate representation of property value.
• Title rundown/commitment reviews for ownership, defects, or encumbrances. Notify relevant parties of adverse findings and work with the bank’s attorney to resolve issues.
• Completes final compliance review prior to issuing final closing package.

• Responsible for the underwriting and closing of consumer loan products, including, but not limited to: home equity loans, home equity lines of credit, personal unsecured loans, Mass Save Heat loans, auto loans, passbook loans, etc.
• Evaluate documents such as credit reports, pay stubs, W-2s, income tax returns, bank statements, title commitments, appraisals, and other documents as necessary.
• Make appropriate recommendations for approval, decline, counteroffer, or suspension of applications in accordance with Bank Loan Policy.
• Appraisal review to ensure accurate representation of property value.
• Title rundown/commitment reviews for ownership, defects, or encumbrances. Notify relevant parties of adverse findings and work with the bank’s attorney to resolve issues.
• Completes final compliance review prior to issuing final closing package.

• Prepare commitment letters and adverse action notices in compliance with all federal/state regulations, TRID, and Loan Policy.
• Quality-check closed packages for accuracy and adherence to federal/state guidelines and bank policy.
• Properly use and maintain the electronic document storage system (Identifi).
• When prompted, conducts initial review of all HMDA reportable loans for annual reporting on the bank’s LAR. Completes HMDA worksheet for review by VP – Retail Lending.

• Ensure underwriting processes are completed efficiently, accurately, and in alignment with established service-level expectations.
• Identify opportunities to streamline workflows, reduce turnaround times, and improve loan processing efficiencies.
• Maintain high standards of data integrity and documentation accuracy throughout the underwriting, closing, and post-closing processes.
• Adhere to quality control requirements to minimize errors and regulatory risk.
• Support…