Mortgage Loan Originator

About Webster First Federal Credit Union

Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives.

We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do.

We can’t do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.

The Mortgage Loan Originator is responsible for originating and processing residential mortgage loans while delivering exceptional member service. This role serves as a trusted resource for members seeking mortgage solutions by providing guidance, answering questions, and ensuring loan applications are processed efficiently and in compliance with credit union policies and regulatory requirements. The Mortgage Loan Originator works closely with internal departments to support members throughout the mortgage process and to promote overall member satisfaction.

• Open new personal accounts, including checking, savings, and certificates.
• Monitor account funding as part of the account opening process to ensure accounts are properly funded and activated.
• Process account maintenance requests (name changes, address updates, etc.).
• Assist members with questions related to their accounts, online banking, debit cards, and credit union services.
• Provide accurate information about credit union policies, procedures, and products.
• Promote and cross-sell credit union services to deepen member relationships.

• Accept, process, and review mortgage applications
• Conduct interviews with members to gather required loan documentation and information.
• Ensure all applications are complete, accurate, and properly documented
• Analyze credit reports and assess applicant qualifications within established lending guidelines.
• Prepare required disclosures, ensuring timely and accurate delivery through the member’s chosen channel.
• Submit applications to underwriting and communicate decisions (approvals, denials, or counteroffers) to applicants.
• Collaborate closely with the Mortgage Departments, Legal Department, and other internal teams to ensure accurate and efficient processing.
• Monitor and manage an active mortgage pipeline to ensure timely follow‑up and resolution of outstanding items.
• Maintain detailed and up to date notes within the application system so that other team members can easily understand the status and next steps, especially during any absence.
• Promote overall BSA compliance by adhering to all BSA and OFAC regulations specific to the job function and assisting the Credit Union’s BSA department as necessary with any departmental function specific items.
• Complete annual training as required, including topics such as BSA, GLBA, OFAC, SAFE Act, and regulations B, C, D, E, CC, DD, and Z, along with any additional training deemed necessary.
• Perform other duties as directed.

• Strong interpersonal skills with the ability to read, analyze, and interpret oral and written instructions.
• Proficiency in reviewing credit reports and financial documents.
• Proficiency with basic math and ability to interpret numerical data.
• Critical thinking and problem‑solving skills, including data gathering and analysis.
• Ability to work accurately in a fast‑paced environment and manage multiple priorities
• Commitment to confidentiality, security, and regulatory compliance.
• Willingness to complete annual training on topics such…