Branch Manager II Worcester Grafton St Branch

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision‑making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long‑standing philosophy—Where Each Relationship Matters—guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values‑driven culture that encourages professional growth, innovation, and work‑life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long‑term careers.

• Meaningful relationships:
  We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive workplace where everyone is given the chance to succeed.
• Commitment to community:
  We believe supporting our communities is essential, and are committed to helping those in need.
• Recognition & reward:
  We believe all colleagues should be recognized for their contributions.
• Training & development:
  We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits:
  Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work‑life balance. Benefits include competitive compensation with performance incentive awards, health insurance, dental insurance, vision, pet insurance, 401(k) retirement, long‑term disability & life insurance, child care reimbursement, tuition assistance for graduate and undergraduate programs, an award‑winning wellness program and much more.

• Take responsibility for managing a midsize retail banking center or specialty branch.
• Manage and grow existing branch locations designated as Transaction Branch or Business Focus Hub Branch locations.
• Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
• Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs‑based consultative sales approach.
• Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals.
• Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
• Generate strong core growth results in existing branch location; select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
• Take responsibility for ensuring that customers consistently receive a world‑class customer experience with every branch staff interaction whether in person, over the phone, or through digital channels.
• Utilize strong outside‑calling skills, ability to network in your market community, and online networking tools to focus on retention and cross‑selling of existing business customers as well as prospecting new business.
• Proactively demonstrate and foster a 'High Tech, High Touch' environment by demonstrating technology and self‑service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives.
• Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
• Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational…