Bursar's Office Operation Specialist II

Overview

Under direction of the Bursar and Assistant Bursar, the Bursar's Office Operation Specialist II is responsible for conducting and participating in the full cycle of student financial (SF) operations throughout the academic year. Core responsibilities include tuition and fee setup and calculation, financial aid posting, billing and collection of outstanding receivables, review and support of IRS Form 1098-T reporting, administration of the student health insurance enrollment and waiver processes, and reconciliation of tuition and fee data.

This position will provide customer service to UMass Chan students on SF related questions and issues.

As needed, this position also performs payment identification and /receipting and support treasury functions such as processing remote check deposits and cash and issuing checks from the Imprest checkbook.

Additionally, this role assists with credit card and e-Commerce related activities including coordination of the annual PCI compliance audit, processing new merchant requests, and providing guidance on credit card reconciliation

Responsibilities

• Student financial related activities
  • Perform Student Financial (SF) tasks throughout the full cycle of each academic year, including compiling tuition and fee rates for each academic program, calculating and verifying student accounts, billing, posting financial aid, processing student payments, and other transactions and managing outstanding receivables.
  • Assist with new academic term setup of tuition and fees in the SF modules in the People Soft Campus Solution (PSCS) system. Test and review steps to ensure all students are charged with accurate tuition and fees each term.
  • Assist with onboarding activities for the incoming students and clearance for the graduating students.
  • Assist with student account adjustments due to course add/drop or status changes, by verifying data with other student-serving offices (Student Affairs, Registrar's, Financial Aid), compiling adjustment worksheet, and posting adjustments to student accounts.
  • Participate in the administration of the student health insurance program (SHIP) throughout each policy year, including annual enroll and waiver process, qualifying-event enrollments throughout the policy year, file processing, and data reconciliation.
  • Process health, accident and disability premium payments to the third-party insurance companies.
  • Compile tuition and fee invoices for the internal graduate student department billing and external third-party billing (federal military divisions, VA, HRSA, National Guard, foreign embassies, and private scholarship agencies).
  • Provide customer service to UMass Chan students by promptly researching, resolving and responding to inquiries, including questions related to student account transactions, tuition waivers, impact of add/drop and status change on tuition and fees, financial aid disbursement, refunds, health insurance, and 1098-T reporting.
  • Facilitate SF reconciliations, reporting, and projects.
  • Assist with managing SF related web content.
  • While performing SF activities, adhere to relevant federal regulations governing personal and sensitive data, UMass policies, campus internal control measures, and office procedural protocols.
  • Perform other duties as assigned.
• As needed. assist with payment processing, treasury, and PCI activities:
  • Process payment deposits by accurately identifying payment destination, creating payment receipts in the cashiering module of the PSCS system, balancing daily receipts against actual payments received, and processing cash and remote check deposits to the bank account. Maintain virtual payment receipt records on the shared drive, in accordance with office protocol.
  • Process credit card payments via the office POS machine and process reclassification journals.
  • Perform activities related to the Imprest bank account and checkbook, including managing operating cash, processing checks issued from the checkbook (e.g. payroll advances via eShip Global, emergency loans to students and residents, other emergency checks issued with valid business purposes), and balancing account as needed.
  • Assist with PCI and…