Philanthropy Support Services Manager

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Exemption Status:
Exempt Hiring Range: $59,051.20 - $ Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Monday through Friday Scheduled

Hours:

8:30-5:00

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours:

40 Cost Center: 99900 - 7810 Office Of Philanthropy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Reporting to the AVP of Philanthropy Operations, Stewardship and Finance, the Philanthropy Support Services Manager is responsible for the oversight, management, and continuous improvement of gift processing, donor acknowledgment, financial reconciliation, and treasury coordination.

This position ensures the accurate and timely recording, acknowledgment, reconciliation, and reporting of charitable contributions while maintaining compliance with IRS regulations, institutional policies, accounting standards, and fundraising best practices.

Oversee the Gifts Processor and all gift processing activities, ensuring contributions are accurately recorded and deposited in accordance with established policies and procedures. Manage the daily workflow for cash, checks, credit card gifts, electronic fund transfers, stock gifts, donor-advised fund distributions, matching gifts, planned gifts, and in-kind contributions. Provide back office support and staffing for fundraising events. Establish and monitor service level standards for gift entry, receipting, and donor acknowledgment.

Ensure accurate coding of gifts, pledges, payments, appeals, campaigns, and designation information within the fundraising database. Develop and document gift processing procedures and internal controls.

Oversee timely generation and distribution of donor acknowledgment letters and tax receipts. Ensure acknowledgments meet IRS substantiation requirements and institutional standards. Collaborate with stewardship and frontline fundraising staff to support donor recognition programs and reporting. Monitor acknowledgment turnaround times and maintain quality control processes.

Oversee daily reconciliation of philanthropic revenue between the fundraising database and the organization's general ledger. Coordinate with Finance and Treasury teams to resolve discrepancies and ensure timely reconciliation. Working with the dedicated Gifts Processor, review and reconcile gift deposits, merchant services activity, lockbox activity, and electronic gift transactions and approve all gift entry batches. Maintain documentation supporting audits and financial reviews.

Ensure compliance with IRS charitable substantiation requirements, institutional gift acceptance policies, and applicable accounting guidelines. Maintain strong internal controls related to gift processing, cash handling, segregation of duties, and financial reporting.

Required:

Bachelor’s degree or equivalent relevant experience.

Required:

3-5 years of progressively responsible experience in philanthropy operations, advancement services, nonprofit finance, accounting, or related fields. Knowledge of Blackbaud Raiser's Edge NXT or similar CRM platform. Strong knowledge of…