Case Manager - Adult Program

Overview

Join Crystal Springs as a Case Manager. Crystal Springs provides high-quality residential and educational services that support the growth and well-being of children and adults with diverse needs. We are committed to creating a safe, nurturing environment that fosters individual development and helps each individual reach their full potential. The Case Manager is responsible for providing case management services to individuals and their families;

initial and ongoing collateral work with licensing agencies, funding sources, referral sources, guardians, courts, and other programs; coordination of internal services that include quality assurance, conducting pre-placement interviews and supporting the intake process; coordinating and facilitating individual transitions to new homes within the program and/or to other agencies; and maintaining needed resources. The Case Manager collaborates with all members of the management team.

• Promote and support each individual’s Quality of Life by assuring Respect and Dignity, Individual Choice, Personal Growth and Accomplishment, Personal Well-being, and Community Membership/Relationships
• Address the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needs
• Involve the individual, to the greatest extent possible, and caregiver in the decision making process
• Facilitate transitions of care, which includes a complete transfer to the next care setting provider (internal and external) that is effective, safe, timely, and complete
• Provide professional presentation when representing the agency with external parties
• Ensure that all family members, guardians, and visitors are welcomed and treated with dignity and respect
• Work collaboratively with funding agencies, licensing agencies, and guardians in the best interest of the individual and alert appropriate administrator(s) in the identification of potential conflicts
• Ensure visits, telephone, and mail contact with family or other identified supportive adults in accordance with the individual service plan and program rules and standards
• Promote interventions that promote the development of independence and improved quality of life
• Maintain professional boundaries and confidentiality with individuals, families, guardians, and other external stakeholders
• Establish and maintain a positive collaborative working relationship with families/guardians, day habilitation program, residential supports, nursing department, providers and other appropriate agencies

• Serve as the primary liaison to families/guardians, agency supporters and provider organizations
• Communicate treatment progress, issues, concerns, and general status to families/guardians and other relevant external case workers as needed, and minimally once every two weeks
• Maintain routine contact with day habilitation program, residential supports, nursing department, providers and other appropriate agencies
• Ensure adequate and ongoing communication of progress, issues, concerns, and general status to all members of the individual’s team
• Provide initial response to most concerns and complaints from parents, guardians, workers, and other external stakeholders, working closely with Supervisors and Directors
• Distribute Satisfaction Surveys to parents/guardians as per Crystal Springs procedure

• Attend relevant case and administrative reviews, court reviews and hearings, hospital discharge planning meetings, and other off-campus meetings designed to ensure clear communication and cohesive service delivery
• Coordinate and attend pre-placement interviews to plan and prepare intake and placement for admitting individuals
• Coordinate and attend placement interviews to plan and prepare post-discharge placement and treatment/support for discharging individuals

• Assist in the leadership of the residential team, as a member of the management team
• Participate as a member of the management team to ensure the adequate and relevant discussion and communication of individual progress, needs, concerns, etc. to other members of the management team and to inform the team of decisions that…