Director of Outpatient Services

Hospital for Behavioral Medicine - Worcester, MA  Overview Salary Range: $95,000.00 - $ Salary/year Position Type:
Full Time

Job Shift:
Days Education Level:
Graduate Degree Description

JOIN OUR TEAM AS A DIRECTOR OF OUTPATIENT SERVICES!

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The Director of Outpatient Services provides the leadership and strategic planning of the outpatient program offered at the facility; ensuring the program meet the needs of the community and the facility's performance goals and objectives. Responsibilities include the overall administrative processes and management systems for geriatric services offered at the facility, promotion and maintenance of a therapeutic environment, and development and implementation of clinical treatment programs.

• Represent the Outpatient Services Department at the executive level and in consultation with the Medical Director, plan, develop and implement formal and organized clinical services programs as part of the therapeutic environment.
• Develop and organize programs of clinical services based on specialized patient populations.
• Maintain an awareness of community and market-related activities which includes knowledge of the activities of other providers, needs of local payers and the political climate related to mental health.
• Provide a broad vision in the development of programs and the evaluation of current services offered.
• Strategically solve problems that encompass the larger view of the organization, and establish goals by utilizing an understanding of organizational dynamics in planning and problem solving.
• Participate in developing, justifying and controlling the annual budget for department personnel, facilities and equipment.
• Ensure strategic program goals and objectives are consistent with overall facility goals and objectives.
• Develop goals, objectives, policies and procedures related to the operational needs of the programs staff and patient care.
• Consult with facility management in the development and facilitation of program activities which assure an optimal therapeutic experience for all patients.
• Assure the application of the clinical process to each patient for provision of clinical services in the least restrictive environment.
• Develop and direct a system that ensures that individual patients and their families are involved in the development of individualized treatment plans.
• Meet regularly with program managers and the Medical Director and program staff to ensure compliance with program goals and objectives.

• Interface with community agencies related to delivery of clinical services, education and recruitment.
• Provide services to current referral sources to assure their satisfaction and continued associations.
• Allocate and coordinate program resources for marketing and referral development activities.
• Provide education, support and recognition to staff participating in referral development activities.
• Collaborate with the Director of Business Development to develop, implement and monitor a target marketing plan for the program.
• Provide for guest relations and ensure the appearance of the facility and manner in which program staff communicate with patients, families, referral sources and fellow staff is effective and professional.
• Ensure the implementation of an ongoing system of program orientation for patients, families and professionals and others.

• Conduct department meetings on a regular basis and ensure minutes are posted and available for the staff.
• Ensure interdisciplinary treatment planning is organized with participation of all appropriate clinical disciplines.
• Ensure all patient, family and referral complaints are promptly handled.
• Monitor and evaluate the utilization of the patient satisfaction survey, and evaluate trends.
• Ensure that the physical environment of the unit is monitored for safety, cleanliness and attractive appearance and all deficiencies are corrected in a timely manner.
• Coordinate the collection of outcome data within the corporate deadline.

• Ensure that a system is developed to provide continuity of care…