Clinical Care Manager

Overview

Clinical Care Manager

Massachusetts Care Coordination Network, an Affiliate of Seven Hills Foundation

The Clinical Care Manager is responsible for overseeing outreach, care coordination and RN processes in their respective region. The Clinical Care Manager will supervise Care Coordinators in providing coordinated care management services as an integrated member of the care management team to a diverse population with LTSS needs. The Clinical Care Manager is responsible for providing final review and approval of the Enrollee’s Comprehensive Assessment and Care Plan.

The Clinical Care Manager maintains ongoing collaboration with the care team for review and approval of workflows and processes.

Pay: $75,000 annually

Benefits for Full-time employees:

• Health Insurance:Offered through
  Blue Cross Blue Shield
  , with generous company contribution.
• Enhanced Retirement Plan:
  25% - 33% Employer match
  based on tenure.
• Student Loan Assistance:Consolidation, counseling, & limited employer contribution!
• Discounted Tuition with College & University Partnerships!
• Tuition
  Assistance:Reimbursed or prepaid college coursework!
• Home Mortgage Initiative:Favorable down payment(3-5%), reduced closing costs co-paid by Seven Hills!

Work-Life Balance:

• Generous Accrued
  Paid
  Vacation:3 weeks
  in your first year!
• Vacation
  Cash-Out
  Option
• 3
  Paid
  Personal Days
• 11
  Paid
  Holidays
• Accrued
  Paid
  Sick Time

• Supervise and support Care Coordinators, Outreach Specialists, and RNs to ensure compliance with program requirements and quality metrics

• Hire, train, mentor, and develop high-performing interdisciplinary teams

• Oversee completion and approval of comprehensive assessments and person-centered care plans

• Collaborate with care teams and external providers to ensure coordinated delivery of LTSS services

• Monitor team performance and adherence to care management timelines and standards

• Ensure timely medication reconciliation and effective care transitions for Enrollees

• Utilize tracking systems to monitor outreach, assessments, service delivery, and documentation

• Ensure care plans meet state (EOHHS) requirements and are updated as needed

• Facilitate team meetings and Enrollee case discussions to ensure holistic, person-centered care

• Support staff in connecting Enrollees to health, wellness, and community-based services

• Ensure compliance with agency policies, procedures, and performance standards

• Participate in agency trainings, supervision, and staff meetings

• Promote dignity, respect, and rights of all clients in accordance with agency values

Education & Experience:

• Minimum of 2 years of professional experience in community-based mental health, substance use, or physical health settings

• Holds one of the following professional licenses: RN (with BH expertise), LICSW, LMHC, LMFT, LADC I, Licensed Psychologist, LCSW, Licensed Rehabilitation Counselor, or Registered Occupational Therapist

• Supervisory experience (minimum 2 years preferred)

Skills and Knowledge:

• Demonstrated clinical judgment and decision-making ability

• Strong understanding of Health Equity and experience working with culturally and linguistically diverse populations preferred

• Experience with complex LTSS needs, care coordination, or behavioral health highly desired

• Effective communicator with strong collaboration and customer service skills

• Excellent interpersonal, time management, and organizational skills

• Proficient with Electronic Health Records (EHR) and Microsoft Office, especially Word and Excel

• Comfortable using data systems and mobile technology

• Strong written and verbal communication skills

• Proven ability to lead and work in a dynamic, fast-paced team environment

• Must have a valid driver’s license, access to reliable transportation, and ability to travel regularly

• English fluency required, additional language skills a plus

At Massachusetts Care Coordination Network, you’ll make a meaningful impact on the lives of individuals served while working in a supportive and collaborative team environment.

Take the next step in your career and join us as a Clinical Care Manager.