Ambulatory Services Representative, BMT Clinic, Per Diem

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?  to apply through your Workday account.

Non-Exempt

$17.43 - $31.37 (final offer may vary within this range based on experience, skills, qualifications, and internal equity considerations)

Monday through Friday

Flex 8a-5p

1 – Day Shift, 8 Hours (United States of America)

10020 - 4090 Bone Marrow Transplant Clinic

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assesses patients’ needs, including but not limited to financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co‑payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assesses patients’ needs, including but not limited to financial counseling, interpreter services, social services and refers to appropriate person or area.

• High School Diploma.

• Associate’s or Bachelor’s degree.

• 3 years of related experience, waived if candidate has Associate’s or Bachelor’s degree.
• Ability to use specialized applications software and computer systems.
• Multifunctional and able to work under stressful situations.
• Exemplifies professional behavior and excellent communication and human relations skills.

• Knowledge of business office procedures and medical terminology/procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are:
Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent acquisition. We will make every effort to respond to your request for disability assistance as soon as possible.