Associate Patient Service Specialist

** REMOTE IN WORCESTER, MA*
* Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start  
** Caring. Connecting. Growing together.*
* Neurology / Nephrology has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Service Specialist to join our team. The  
** Associate Patient Service Specialist
** is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

*
* Schedule:

** This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work on any of our 8-hour shift schedules during our normal business hours of 8:00 AM and 5:00 PM. It may be necessary, given the business need, to work occasional overtime.

This role will provide on the job training and the hours for training will be normal business hours, Monday - Friday. This position is Remote in Worcester, MA.

If you are located within a commutable distance to a Reliant office that is nearest to you in  
** MA
* * or surrounding locations, you will have the flexibility to work remotely
* as you take on some tough challenges.

*
* Primary Responsibilities:

*
* + Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system

+ Verifies and updates demographic, insurance and other patient information

+ Confirms, collects, and posts patient co-payments and other outstanding balances

+ Addresses patient-care related telephone calls via an incoming work queue aligning with department metric

+ Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines

+ Provides patient education regarding managed care plans and referral process

+ Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicate with patients regarding all information related to scheduled appointments

+ Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons

+ Performs other duties as assigned

** What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:*
* + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account

+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

+ 401(k) Savings Plan, Employee Stock Purchase Plan

+

Education Reimbursement

+ Employee Discounts

+ Employee Assistance Program

+ Employee Referral Bonus Program

+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at:  (Use the "Apply for this Job" box below)./uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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* Required Qualifications:

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* + High School Diploma/GED (or higher)

+ 1+ years of customer service experience in a clinical setting

+ 1+ years of Electronic Medical Record (EMR) experience

+…