Patient Navigator/CHW- Claremont Academy
Listed on 2026-03-01
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Healthcare
Community Health, Healthcare Administration, Health Communications, Health Promotion
Work Location and
Schedule:
This position is based at Claremont/Woodland Academy School, 15 Claremont Street, Worcester, MA, 01610 within the Worcester Public Schools. Regular hours are Monday through Friday, 7:30am to 3:30pm. School-Based Health Center (SBHC) assignments may vary based on program and patient care needs.
Position Summary:The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services; and will provide patient education and advocacy to assist patients with accessing services through FHCW and within the community, and make and follow‑up on referrals for external services.
Program SpecificEssential Duties and Responsibilities:
Supports the care team with patient follow-up, reminders, and addresses barriers to care.
Documents all services as required and assists in meeting all program requirements.
Collects and analyzes data related to the project and works with data management staff for data collection.
Provides outreach and meets with patients to explain services and coordinates the treatment plan.
Facilitates referral process for patients using Healthify, E‑referral, Community Help, and other tools as applicable.
Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
Any and all other duties as assigned.
Qualifications andEducation Requirements:
One of the following combinations of education and employment experience must be met in order to be considered for the position:
Education and Experience:- High School Diploma or GED required; bachelor’s degree in a related discipline preferred.
- Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.
- Minimum of two years relevant work or college‑level internship experience required.
- Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.
- Bilingual English or another language appropriate to the patient population required.
- Local travel required for home visits to patients.
- Community Health Worker Core Training required within first year of employment.
- Flexible evening work and weekend hours are required to meet FHCW community or patient needs.
Reporting to:
Director of School Based Health Centers
Monday-Friday; 7:30am
-3:30pm
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