Patient Access Representative

Job Description:

Pay Range: $13.52hr - $18.52hr

• Act a liaison between Co., the customer base and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting company products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

• Knowledge of Microsoft Office.
• Strong verbal and written communication.
• Courteous with strong customer service orientation.
• Understanding of medical terminology used in clinical setting.
• Requirements:
  High school diploma or equivalent experience.
• Previous experience in customer service preferred.
• Bachelors degree preferred.
• 1 to 2 years of professional experience.