Patient Access Center

Responsibilities

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• Secure the information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor.
• Processes updates and corrections to patient insurance and demographic information.
• Collects patient liabilities prior to or on the date of service, as appropriate.
• Secure medical records from outside healthcare organizations to ensure the provider has the necessary medical information.
• Schedules in‑office procedures that may require scheduling the appointment and the room for the procedure.
• Prioritizes visits and services for efficient utilization of physician’s clinical staff and patient’s time.

• High school diploma (required).
• Associate’s degree in business or healthcare‑related field (preferred).
• English speaking, reading, and writing skills.
• Strong intrapersonal and communication skills.
• Previous scheduling and/or phone customer services experience (preferred).
• Previous experience in a health care organization (preferred).
• Bilingual speaking, reading, and writing skills (preferred).