Ambulatory Service Rep, Urogynecology, Per Diem
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listing for:
UMass Memorial Health
Per diem
position
Listed on 2026-07-20
Job specializations:
-
Healthcare
Healthcare Administration, Medical Receptionist
Salary/Wage Range or Industry Benchmark: 42000 - 54000 USD Yearly
USD
42000.00
54000.00
YEAR
Job Description & How to Apply Below
Overview
UMass Memorial Health seeks to fill a role in the ambulatory in/outpatient setting. The position involves performing a variety of administrative duties, coordinating patient needs, and supporting clinicians and patients through scheduling, billing, and communications. This description outlines responsibilities and qualifications for the role.
Responsibilities
Greet visitors and/or patients for scheduled and/or urgent care appointments and procedures.Confirm and verify patient demographic and insurance information.May collect co-payments from patients upon arrival.Obtain signatures of consent from patient/guardian for treatment authorization and insurance/billing information.Assess patients needs, including but not limited to financial counseling, interpreter services, social services, and refer to appropriate person or area.Receive and direct phone calls.Connect the patient s call to the provider or respond to the patient and take messages as directed.Schedule urgent care appointments as needed and directed by clinicians.Schedule patients for treatment by multiple providers and treatment areas, and arrange a variety of associated tests and procedures according to established guidelines and specific criteria.Prioritize appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, and resources.Ensure tests and procedural prep information is provided to patients verbally, by mail, and/or via the patient portal as necessary.Collaborate with insurers to obtain patients prior-authorizations for procedures and tests as needed.Follow guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.Comply with referral management regulations.Verify eligibility for procedures or tests from various health care institutions.Follow up to correct discrepancies.May facilitate patient prescription renewal matters (via telephone, fax, and email) within scope of authority as directed by clinicians.Prepare the patient s information for clinicians for scheduled patient visits as needed.Scrub patient encounter information and submit electronically.Review and audit billing discrepancy reports and research errors for resolution as directed by office or clinical management.Maintain accurate and timely records, logs, charges, files, and other related information as required.Perform a variety of related administrative and clerical duties, such as retrieving files, distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff.May prepare special reports or spreadsheets for clinicians as requested.Collect co-payments from patients for visits, maintain records or make daily cash deposits from patient visits.Calculate daily totals of co-payments received for submission to the second tier for co-payment reconciliation.Compose or select standard form letters for clinician s responses to routine inquiries and procedures, such as back-to-school authorizations.Standard Staffing Level Responsibilities
Comply with established departmental policies, procedures and objectives.Attend a variety of meetings, conferences, seminars as required or directed.Demonstrate use of Quality Improvement in daily operations.Comply with all health and safety regulations and requirements.Respect diverse views and approaches, demonstrate Standards of Respect, and contribute to a professional, tolerant, civil environment.Maintain regular, reliable, and predictable attendance.Perform other similar and related duties as required or directed.Qualifications
License/Certification/Education
Required: High School Diploma.
Preferred: Associate s or Bachelor s degree.
Experience/Skills
Required: 3 years of related experience (this requirement is waived if candidate has Associate s or Bachelor s degree); ability to use specialized applications software and computer systems; ability to work under stressful situations; professional behavior with excellent communication and human relations skills.
Preferred: Knowledge of business office procedures and medical terminology/procedures preferred.
Unless certification, licensure or registration is required, an equivalent combination of education and experience may satisfy the requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments and attached to the departmental job description. Competencies will be reviewed with position incumbents.
Physical Demands and Environment
Work is sedentary; position requires indoor work in a patient care environment.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
UMass Memorial Health is an equal opportunity and affirmative action employer, committed to a…
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