Residential Support Specialist- STAR Program

Job Title

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Residential Support Specialist to join our STAR Program team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide direct residential support that promotes each individual's safety, growth, independence, decision-making, dignity, and quality of life.
• Assist and monitor activities of daily living, personal care, household routines, and other individualized supports while encouraging individuals to build skills and confidence.
• Monitor overall health and well-being and assist with medication treatment, administration, and related documentation in accordance with Medication Administration Program requirements and individual needs.
• Provide crisis intervention and emergency support as needed, communicate concerns promptly, and follow established safety and response procedures.
• Implement strategies identified in Individual Service Plans and Person-Specific Treatment Plans and provide ongoing information, reviews, and documentation related to goals and progress.
• Help individuals strengthen social and natural-support networks, maintain family and guardian relationships, and participate in religious, recreational, and community groups and activities of their choosing.
• Plan and support meaningful community activities and provide safe, timely transportation for appointments, shopping, errands, recreation, and other individual needs.
• Prepare nutritious meals and snacks and complete routine cleaning, household maintenance, and safety tasks with or without the participation of individuals served.
• Complete shift summaries, progress notes, incident reports, medication-occurrence reports, health records, and other program-specific documentation accurately and on time.
• Recognize and report health, safety, medication, environmental, and maintenance concerns and complete assigned shift responsibilities, including required status calls during awake overnight shifts when scheduled.
• Participate in meetings, in-service education, and required training; maintain all mandatory certifications and collaborate effectively with individuals, families, guardians, coworkers, and the ACCS team.

Who You Are:

• High school diploma or GED required.
• At least six months of experience in human services preferred; BHN provides role-specific training.
• Valid driver's license and a reliable vehicle available during all working hours required.
• Commitment to individual empowerment, growth, choice, human rights, dignity, safety, and successful community integration.
• Ability to support activities of daily living, health and medication routines, community participation, crisis response, and individualized treatment goals.
• Strong interpersonal, teamwork, verbal, and written communication skills, with the ability to build respectful and supportive relationships.
• Cultural responsiveness and the willingness and ability to work effectively with individuals and…