Rehabilitation and Support Specialist- PACT

Rehabilitation And Support Specialist

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Rehabilitation and Support Specialist to join our Program of Assertive Community Treatment (PACT) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Serve as the primary case manager for an assigned caseload, coordinating person-centered services that promote recovery, independent living, and community integration for individuals supported by the Program of Assertive Community Treatment (PACT).
• Provide frequent outreach in individuals' homes and community settings, build trusting relationships, and implement strategies that support individualized treatment-plan goals and objectives.
• Coordinate and provide safe, timely transportation to medical appointments, treatment services, recreational activities, shopping, errands, and other community-based needs.
• Support individuals in developing and maintaining social connections, strengthening relationships with family members and guardians, and participating in religious, recreational, and community groups of their choice.
• Assist with activities of daily living, including food shopping, laundry, household tasks, money management, housing stability, and other skills that support greater independence.
• Monitor individuals' overall health and well-being and assist with medication treatment and administration in accordance with MAP requirements, agency policy, and the plan of care.
• Provide crisis intervention and emergency support as needed, promptly communicating changes in risk, health, safety, housing, or behavioral health needs to the multidisciplinary team.
• Collaborate with PACT clinicians, nurses, prescribers, rehabilitation staff, peer specialists, community providers, families, and other supports to deliver coordinated, integrated care.
• Complete accurate progress notes by the end of each shift and submit incident reports, medication occurrence reports, treatment-plan documentation, and other time-sensitive records as required.
• Maintain familiarity with PACT policies and procedures, provide coverage across PACT locations as needed, participate in required training and supervision, and perform other assigned duties.

Who You Are:

• Bachelor's degree in a mental health or related human-services field required in accordance with program contract requirements.
• At least six months of experience in human services, behavioral health, community-based services, rehabilitation, or a related setting preferred.
• Commitment to empowerment, recovery, personal growth, human rights, housing stability, and meaningful community integration for individuals served.
• Ability to establish rapport and provide respectful, culturally responsive, person-centered support to individuals from varied backgrounds and with complex behavioral health needs.
• Strong case-management, outreach, crisis-response, observation, problem-solving, and independent decision-making skills, with…