Family Partner- MCI

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Family Partner to join our Mobile Crisis Intervention (MCI) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

• Provide peer support to parents and caregivers whose children or youth are experiencing a behavioral health crisis, drawing appropriately on lived caregiver experience to build trust, hope, and engagement.
• Partner with Mobile Crisis Intervention clinicians and counselors during crisis response, helping families understand the process, communicate their needs, and participate meaningfully in assessment and stabilization planning.
• Offer calm, compassionate, culturally responsive support to parents and caregivers during highly stressful situations while maintaining clear professional and peer-role boundaries.
• Help families identify strengths, natural supports, coping strategies, and practical steps that can increase safety and support stabilization in the least restrictive setting.
• Teach and support parents and caregivers in navigating behavioral health, medical, educational, child-serving, and community systems following a crisis.
• Connect families with peer support, self-help groups, community-based resources, outpatient care, and other recommended services through effective referrals and warm handoffs.
• Support follow-up outreach after crisis encounters, reinforce safety and stabilization plans, and communicate emerging needs or concerns to the MCI clinical team.
• Advocate for the family's voice and perspective in collaboration with providers, schools, state agencies, emergency partners, and other members of the child's support network.
• Complete clear, accurate, and timely service documentation and maintain confidentiality in accordance with program, payer, and agency requirements.
• Participate in supervision, training, case consultation, team communication, and other responsibilities assigned by MCI leadership.

• Personal experience as a parent or primary caregiver of a child or youth with significant social, emotional, behavioral, or mental health needs required.
• Bachelor's degree in a human-services field and at least one year of experience working with the target population; or an associate degree in a human-services field and at least one year of experience working with children, adolescents, or transition-age youth; or a high school diploma or GED/HiSET and at least two years of related experience.
• Experience navigating child- and family-serving systems and helping families understand and access available services and supports.
• Ability to use lived experience purposefully and appropriately to foster empowerment, model hope, and strengthen caregiver confidence without providing clinical treatment.
• Strong interpersonal, conflict-resolution, verbal, and written communication skills, including the ability to remain calm and supportive during behavioral health crises.
• Ability to work respectfully and effectively…