Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Reliant Medical Group is seeking a Patient Care Coordinator to join our growing team. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Reliant Medical Group Rehab and Sports Medicine have an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team. Patient Service Specialist is responsible for the completion of set processes and protocols.

Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule:

FT, 38.75 hrs. Will be required to work at both Worcester and Leominster sites.

Worcester:
Mon, Wed, Thu (will work an 8-hr shift b/w 7:00am - 7:00pm); schedule to be determined upon hire Leominster:
Tue (9:15am - 5:30pm) & Fri (7:00am - 3:15pm)

Location:

50 gold star boulevard Worcester MA, & 225 New Lancaster RD Leominster, MA

Primary Responsibilities:

Obtain accurate and updated patient information, such as name, address, insurance information

Perform insurance verification on the date of service

Obtain patient signatures for required documents

Upload a valid Government issued state  patient and patient insurance cards

File and maintain medical records

Consistently correct registration work queue errors

Confirms and schedule appointments

Answer telephone calls promptly and courteously

Perform referral documentation promptly

Working daily in the claims edit work queue to correct registration errors for submission to insurance companies

Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports

Adhere to the standards identified via Sparq regarding Optum Employee Policies Work cohesively with fellow employees to achieve specific team goals

Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements

Comfortable working in high pace environment Assure the continuity of care through scheduling and tracking systems

Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations

Notify clinical staff of schedule changes as they occur

Comply with administrative policies to ensure quality of care Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart

Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed

Perform other related duties and assignments as required

Organize and maintain medical records

All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements

Performs other duties as assigned What are the reasons to consider working for United Health Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan…