Recovery Specialist-TSS

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Recovery Specialist to join our TSS team and help advance our mission of empowering people to live healthier, more fulfilling lives.

• Purpose-Driven Work
  - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth
  - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture
  - Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity
  - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits
  - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work
  - Work for an organization recognized for creating a positive and engaging employee experience.

• Support the daily operations and therapeutic milieu of Clinical Stabilization Services (CSS), helping maintain a safe, respectful, recovery-oriented environment for individuals receiving structured substance-use treatment.
• Perform and document required Signs of Life and facility safety checks accurately, consistently, and in accordance with program policy.
• Provide respectful, person-centered support to individuals throughout their CSS stay and encourage engagement in treatment, recovery programming, and daily unit activities.
• Support admissions and discharges, ensuring required information, belongings, orientation materials, and related documentation are completed accurately and clearly.
• Coordinate care activities based on individual and unit needs and work closely with nursing, counseling, recovery-support, and program staff to promote continuity and quality of care.
• Support the self-administration of medication as assigned, including completing required documentation and medication counts in accordance with program procedures.
• Respond appropriately to emergencies, behavioral or medical concerns, and critical incidents, seeking direction and clinical support from team members when needed.
• Complete accurate and timely electronic health record entries, incident reports, support requests, transportation requests, shift documentation, and other required records.
• Provide safe transportation to appointments, aftercare services, and other approved destinations and assist with food service, laundry, stocking, and other unit needs as assigned.
• Protect confidentiality under HIPAA and 42 CFR Part 2, complete required training, attend staff meetings and supervision, remain flexible for essential-staff coverage, communicate unfinished shift duties, and perform other assigned responsibilities.

• High school diploma or GED required.
• Certified Nursing Assistant (CNA) or Medical Assistant (MA) credential preferred.
• Ability to understand, empathize with, and provide respectful support to individuals experiencing substance-use disorders, co-occurring mental health challenges, and early recovery needs.
• Two years of sustained recovery preferred for candidates drawing upon personal recovery experience.
• Strong attention to detail and the ability to follow instructions, perform basic mathematics, understand written information, and use charts, reports, medication records, and other program documentation accurately.
• Strong verbal, written, interpersonal, observation, and communication skills, with a respectful, empathetic, caring, and nonjudgmental approach.
• Ability to work collaboratively as part of a multidisciplinary team, accept support and direction, adapt to changing unit needs, and remain effective during stressful or urgent situations.
• Basic proficiency with…