Support Specialist - ACCS

• Pay or shift range: $21 USD to $24 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Support Specialist to join our Adult Community Clinical Services (ACCS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide direct and indirect person-centered support that promotes safety, recovery, personal growth, independence, and community integration for individuals served through Adult Community Clinical Services (ACCS).
• Assist with and monitor activities of daily living, personal care, household responsibilities, meal planning and preparation, shopping, and other skills that support greater independence.
• Encourage informed decision-making, competency, self-advocacy, dignity, and choice while implementing individualized strategies that support ISP/PSTP goals and objectives.
• Monitor individuals’ health and well-being and assist with medication treatment and administration, including required health and medication documentation, in accordance with MAP regulations and agency policy.
• Provide crisis intervention and emergency support as needed and promptly communicate changes in health, behavior, safety, or other needs to supervisors and the treatment team.
• Help individuals strengthen social-support networks, maintain family and guardian relationships, and participate in recreational, religious, and community activities of their choice.
• Plan and provide meaningful community-based activities and safe, timely transportation to appointments, shopping, errands, recreational activities, residences, and other approved destinations.
• Complete thorough and timely progress notes, incident reports, medication occurrence reports, periodic reviews, and other program-specific or time-sensitive documentation.
• Support a safe, clean, welcoming living environment by preparing nutritious meals and snacks, assisting with routine cleaning and maintenance, and reporting safety or environmental concerns promptly.
• Complete assigned shift responsibilities, including required overnight status calls when applicable; attend supervision, meetings, and mandatory training; maintain required certifications; and perform other assigned duties.

Who You Are:

• High school diploma or GED required.
• At least six months of experience in human services, behavioral health, residential services, or community-based support preferred; BHN provides role‑specific training.
• Commitment to empowerment, recovery, personal growth, human rights, dignity, choice, safety, and meaningful community integration for individuals served.
• Ability to establish respectful, culturally responsive relationships with individuals from varied backgrounds and support personal-care, daily-living, and community-based needs professionally.
• Strong…