Live-In House Manager-ACCS

• Pay or shift range: $21 USD to $21.01 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Live-In House Manager to join our Adult Community Clinical Supports (ACCS) team.

What We Offer:

• Unique Live-In Role – Reside in the facility and be a steady, reassuring presence for individuals served during overnight hours.
• Meaningful Impact – Provide crucial support to individuals working toward recovery, offering safety, stability, and connection when they need it most.
• Supportive Team Culture – Join a team guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Growth-Oriented Environment – Build valuable direct-care and crisis-response experience within a mission-driven organization.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Reside in the facility to be available for emergencies and crisis situations during night-time hours, including required overnight oversight from 10:00 pm to midnight.
• Routinely observe individuals served to assess changes in behavior related to mental and/or physical health.
• Assist individuals served during crisis situations, providing crisis interventions and safety measures overnight.
• Visit individuals served identified as experiencing a crisis or wellbeing concerns to assess whether intervention is needed.
• Communicate important individual-related information to program staff, supervisors, and providers.
• Conduct routine house meetings with individuals served to communicate expectations, address concerns, and provide feedback.
• Participate in orientation for new individuals served entering the facility.
• Maintain daily logs and other required documentation.
• Meet regularly with the Program Coordinator and/or Program Director to review individual status and facility issues.
• Inspect the interior and exterior of the facility, reporting concerns to maintenance and responding to emergency facility issues.
• Conduct quarterly fire drills with individuals served and document results.
• Maintain CPR/First Aid certifications.

Who You Are:

• High school diploma or GED required.
• Previous experience working with the SUD population preferred.
• Knowledge of the population served, along with organizational and program policies and protocols.
• Strong problem-solving skills, with the ability to respond to and coordinate crisis management needs.
• Effective verbal and written communication skills with individuals served, peers, supervisors, and other professionals.
• Ability to maintain confidentiality and communicate professionally.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're looking for a role where your presence makes a real difference overnight, we'd love to hear from you.

Pay Rate: $21.00/hr

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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