Program Director- CSS

• Pay or shift range: $70,000 USD to $100,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director to join our Clinical Stabilization Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide clinical, administrative, fiscal, and operational leadership for BHN's Clinical Stabilization Services program.
• Plan, develop, organize, and direct program operations in alignment with BHN's mission, program goals, and applicable regulatory and accreditation requirements.
• Ensure high-quality, person-centered, trauma-informed, harm-reduction, and recovery-oriented clinical services within a safe and structured residential environment.
• Oversee admissions, census, assessments, treatment planning, clinical programming, documentation, utilization review, discharge planning, and transitions to continuing care.
• Promote effective multidisciplinary collaboration among clinical, medical, nursing, recovery-support, and case-management staff to meet each individual's treatment needs.
• Maintain program licensing and regulatory compliance, including applicable Massachusetts DPH, Bureau of Substance Addiction Services, and accreditation requirements.
• Lead recruitment, onboarding, training, supervision, performance evaluation, corrective action, and professional development for program leaders and staff.
• Monitor incidents, complaints, required training, documentation quality, productivity, financial records, contract billing requirements, and quality-assurance activities.
• Partner with senior leadership on annual budgeting, resource planning, operational forecasting, and the responsible use of program resources.
• Strengthen relationships with withdrawal-management programs, referral sources, payers, community providers, recovery supports, and other BHN services to promote continuity of care.

Who You Are:

• High school diploma or GED required; bachelor's degree in a clinical or human-services field preferred.
• Clinical licensure, such as LADC I, LICSW, or LMHC, preferred.
• At least five years of experience in human services required, including a minimum of two years of supervisory experience.
• Experience leading substance-use treatment, clinical residential, or stabilization services preferred.
• Experience managing services that generate third-party revenue preferred.
• Working knowledge of Massachusetts DPH Bureau of Substance Addiction Services regulations and applicable licensing requirements.
• Commitment to individual empowerment, human rights, harm reduction, person-centered trauma-informed care, recovery, and community integration.
• Excellent leadership, communication, organization, technological, collaboration, decision-making, and conflict-resolution skills.

We Hire for HEART!

Since…